Privacy Policy
ZheBrella Custom Umbrella Manufacturing Co., Ltd. ("ZheBrella," "we," "us") respects your privacy. This policy explains how we collect, use, and protect information you share when you visit zhebrella.com or contact us about custom umbrella manufacturing.
1. Information We Collect
When you submit our inquiry form or email us, we collect: your name, company name, email address, phone or WhatsApp number, country, product category interest, quantity, delivery timeline, and any project details you choose to share. We may also collect technical data automatically: IP address, browser type, pages visited, and referral source.
2. How We Use Your Information
- To respond to your inquiry and provide a custom quotation
- To send product samples, design mockups, and follow-up information you have requested
- To process orders and arrange shipping
- To improve our website and services based on aggregated usage data
- To comply with legal obligations under Chinese law
3. How We Share Your Information
We do not sell or rent your personal information. We share information only as follows: with logistics partners (freight forwarders, customs brokers) strictly to fulfill your order; with our payment processors when you choose to wire-transfer a deposit; and with legal authorities when required by valid legal process.
4. Data Retention
We retain inquiry data for up to 3 years to provide ongoing customer service and to comply with Chinese tax and export-control record-keeping requirements. After this period we delete or anonymize the data.
5. Cookies and Tracking
Our site uses a minimal set of cookies for session management and anonymized analytics. We do not use advertising or behavioral retargeting cookies. You can disable cookies in your browser settings without affecting site functionality.
6. Your Rights
You may at any time request access, correction, or deletion of the personal information we hold about you by emailing sales@zhebrella.com. EU residents have additional rights under the GDPR; California residents have additional rights under the CCPA. We will respond within 30 days.
7. International Transfers
We are based in China. By contacting us you understand and agree that your information will be processed in China subject to Chinese law. For EU residents we apply Standard Contractual Clauses to protect cross-border data transfers.
8. Security
We protect your data with SSL encryption in transit, restricted access in our internal CRM, and standard physical security at our office. No system is perfectly secure, but we apply industry-standard safeguards.
9. Changes to This Policy
We may update this policy from time to time. The "Effective" date at the top reflects the most recent revision. Material changes will be highlighted on the home page.
10. Contact
Questions about this privacy policy: sales@zhebrella.com or write to No. 168 Songxia Umbrella Industry Zone, Shangyu, Shaoxing, Zhejiang, China 312300.